Individual users must be enrolled (either through self-enrollment or using the automatic enrollment policy option) to be eligible for password reset, as enrollment triggers the key exchange that makes Admin Password Reset secure.Īdmin Password Reset does not bypass Two-step Login or Login with SSO. Admin Password Reset can be activated for an Organization by enabling the Admin Password Reset Policy. What is Admin Password Reset? Īdmin Password Reset allows designated administrators to recover Enterprise Organization user accounts and restore access in the event that an employee forgets their Master Password. Like Login with SSO, Password Reset is not available to Classic 2019 Enterprise Organizations. Admin Password Reset is available for Enterprise Organizations on a current plan.
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